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Mon-Fri 9:00am-5:30pm
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Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Warranty, Returns, Missing Parts and Customer Support
• I have received my delivery but my item is damaged.
• Returns, warranty claims, and customer support form
• Time scales for reporting problems
• What is the returns policy?
Shipping and Delivery
• Important information regarding your delivery
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?
Lock & Latch FAQ's
• Can I fit a latch and a lock on the same door?
• How do I get my old lock out?
• How do I know if I want a heavy sprung latch or a normal one?
• How do I know which lock is the most secure?
• How do I tell what type of lock I have?
• How will I know if I need sprung or un-sprung handles?
• I want a handle on a rose but have a sash lock, can I do this?
• What is a strike plate?
• What is the difference between a 3 lever and a 5 lever lock?
• What is the difference between an oval profile and a euro profile?
• Why is it a called a mortice lock?
• Why should I buy a british standard approved lock?
• Why would I need to use a deadlock?
• Will any type of lock and latch fit my door handles?
Lock & Latch Guide
• British Standard Lock: BS3621
• Dead Bolt - Deadbolt
• Dead Lock - Deadlock
• Latches
• Sash Lock - Sashlocks
Home Insurance Requirements
• What locks do I need for my home insurance?
• Final exit door (main entrance door)
• Other single external doors (includes access door)
• Patio doors/French Doors
• Double doors (french doors or windows)
• Windows, fanlights and rooflights
• Stable type wooden doors
• Home Insurance Locks
Guide To Master Key Systems
• Recommended Products
• What is a Master Key System?
• Identify the Doors
• Identify the Keys
Oval and Euro Cylinders FAQ
• How do I measure a euro cylinder?
• What are oval and euro cylinders?
• Are there different types of oval and euro cylinders available?
• How do I know what size cylinder I need?
• What are the advantages of using a lock case and cylinder instead of a lever lock?
• If my keys are lost or stolen, will I have to replace the whole lock?
• How do you change an oval or euro cylinder fitted into a mortice lock?
Gun Cabinets Guide
• Do you recommend any Gun Cabinets?
• What are the Delivery Times?
• Which Gun Cabinet Should I Buy?