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Warranty, Returns, Missing Parts and Customer Support
I have received my delivery but my item is damaged.
 
If you have received your delivery and any items are damaged you must notify us in writing by sending an email to damages@discountlocks.co.uk. Please attach with the email photos of the packaging and damaged item(s).

Please also copy and paste the form below into the email and update the form with the correct information. Delete where appropriate.

Please use the following subject line:- Damages - Order Number: (Enter Your Order Number Here)

Order number:
Date of delivery:
Item(s) damaged:
Was the item received damaged: Yes/No 
Did you take delivery of the item: Yes/No 
Did you sign for the delivery as damaged: Yes/No 
Was the packaging damaged: Yes/No 
Does the damage affect the external appearance of the product: Yes/No 
What would you rather have? Discount off the total order value / The damaged item/items replaced. 
Description of damage: 
What is the box number of the damaged items:  
What are the part numbers for damaged items:

Please make sure you attach photos as requested.
Returns, warranty claims, and customer support form
 
 

Before you return your items you must first obtain a returns case number. Please complete the form below to receive your returns case number. 

Please note, products that have been specially adapted or customised cannot be returned. (For example locks that have been keyed alike)

Contact Name:
Email Address
Phone Number:
Order Number:
Reason For Return:
Please provide all information relating to all issues with your order:
    Please tick here to confirm that you have provided all information regarding your order accurately and honestly. Any issues raised at a later date will not be considered.
 
Please note: If you return an item that is over 7 days old that is not faulty you may not be entitled to a refund and you will have to pay return postage to have the item sent back to you.
Time scales for reporting problems
  Customers are required to report problems to us within a fair and reasonable time scale. Please see the table below.

Carton/Packaging Damage 24 Hours (Needs to be signed for as damaged at time of delivery)
Damaged Goods7 Days
Missing Parts7 Days
Incorrect Items 7 Days
Unwanted Goods7 Days
Faulty Item12 Months (Warranty Dependant)
What is the returns policy?
  Please see our Terms & Conditions for full details regarding our returns policy.